Is the Company Registered with Psira and Insured?

Growing your businesses will most likely require a reliable security service provider to protect all the property and people within your company. However, choosing the right security company isn’t as easy as it looks like. If it’s worth doing, it’s worth doing properly. This is especially true when it comes to security. Whether you need security guards for an event, construction site, retail store, factory, business premises, or something else, you need to choose a supplier you can trust. But how do you choose the right security firm?

What characteristics do you look for in a Security Guard company? What questions should you ask? How do you differentiate one company from another?

Before signing the contract and hiring a new professional security company, make sure you consider some relevant factors. Consider these eight (8) pointers that will protect you from buyer remorse.

The security guard company should be able to supply valid, current state certifications like (Psira, UIF, Tax clearance, COIDA) and show proof of insurance. Scrutinize the insurance to ensure it adequately covers your situation (Ten million rands at least). Forms of insurance include workman’s comp, auto liability and Public liability.

Make sure the company employs PSIRA Registered Security Guard

One of the very first things to do when you get a security company is to ask for proof of PSIRA certification for the employees. You need people that are well trained and able to handle emergencies. Make sure the employees are trained in this respect. By getting trained and Psira Registered professionals, you can be assured of more efficient and higher quality work.

How Well-trained are the Guards?

Regardless of the company you are considering or the type of service you need, hiring guards who are properly trained is vital to your business’s welfare. Otherwise, you run the risk of guards who are ill-prepared to handle emergency situations or manage even routine tasks. Ask what type of training the company provides and whether it meets or exceeds state requirements.

How Customer Service Oriented Is the Company?

You want to find a company that puts a priority on customer service.

“Security is the number goal, of course, but following that is customer service,” he said. “If you come up with a company that does not have that as a priority, don’t hire them.”

Technology

It’s no surprise that technology is having a huge impact on the physical security industry. Long gone are the days of paper reporting and sliding incident reports under your client’s doors. The security companies that experience continued success are the ones that adapt and stay current with the latest technologies.

Is the company integrating technology to manage its operations and guards or the company is still using outdated methods of the past?

Customization

Every business’s security requirements are unique. This means that off-the-shelf solutions won’t adequately protect your business. Flexibility is crucial, and a good security company will work with you to create a bespoke solution that fits your needs. This will ensure that there are no soft spots and that your business remains properly protected.

Responsivity

When your security needs change, you need to know that your security provider will adjust to the new situation at the drop of a hat. A good security company will offer 24/7 support, first-class customer service, and dedicated account management.

Training

The private security industry must remain dynamic to keep up with an ever-changing threat landscape. In practical terms, this means companies need to enforce rigorous and regular training to ensure that their security staff are equipped to deal with every possible security situation.

If you’re looking for a security guard company in Johannesburg and Pretoria with proven experience, well-trained and experienced professionals, and a wide range of services to meet most organizations’ needs, contact us today to see the difference that we could make for your business or organization.

NSG Security Guarding provides unarmed security officers 24 hours a day, 7 days a week.

Call us today at +27 818 954 462 / 060 374 0500 to schedule your FREE Security Assessment.